OrbitDesk — Multi-Tenant WhatsApp CRM & Omnichannel Automation Platform

OrbitDesk is a fully self-hosted, multi-tenant WhatsApp CRM & Omnichannel Communication Platform built for SaaS founders, agencies, and enterprises. It unifies 7 messaging channels — WhatsApp, Telegram, Messenger, Instagram DM, Email, SMS, and Live Chat — into a single real-time team inbox, with a visual flow automation engine, AI chatbots, and a complete subscription billing system.

Why OrbitDesk?

Unlike cloud-only CRM tools, OrbitDesk gives you full source code and complete control over your data. Launch your own branded WhatsApp CRM business with multi-tenant isolation, Stripe & Razorpay billing, and white-label branding — out of the box.

Key Features

💬 Omnichannel Team Inbox

Manage conversations from WhatsApp, Telegram, Facebook Messenger, Instagram DM, Email (SMTP/IMAP), Twilio SMS, and Live Chat Widget in one unified inbox. Real-time updates via WebSocket (Socket.IO), agent assignment, conversation tagging, and delivery status tracking.

⚡ Visual Flow Automation Builder

Drag-and-drop flow editor with 12 node types: Trigger, Send Message, AI Response, Condition, Delay, Send Email, Send SMS, HTTP Request, Google Sheets, Loop, Set Variable, and End. Supports variable interpolation with {{}} syntax, webhook triggers, and execution logging.

🤖 AI-Powered Chatbots

Integrate OpenAI GPT to build intelligent chatbots trained on your custom data (files, URLs, text). Automatic human handoff, context-aware replies using conversation history, and default agent auto-assignment.

🏢 Multi-Tenant SaaS Architecture

Complete tenant data isolation with role-based access control — Superadmin, Admin, Manager, Agent. Tenant approval workflow, configurable subscription plans, and per-tenant usage limits (contacts, messages, flows, campaigns).

💳 Subscription & Billing

Built-in Stripe and Razorpay integration with subscription lifecycle management, trial period support, billing history, and invoice access. Configure plans directly from the superadmin dashboard.

📱 WhatsApp Cloud API + QR Code

Connect via the official Meta Cloud API or via QR code using Baileys — no Meta Business account required for QR mode. Both modes supported simultaneously across tenants.

🤛 Plugin System

Extend functionality with built-in plugins: WhatsApp QR (Baileys), Google Sheets, Twilio SMS, and Email (SMTP). Upload custom .tgz plugin packages from the admin panel.

💻 Developer-Friendly REST API

Scoped API keys with expiration & revocation, Swagger/OpenAPI documentation, webhook triggers for flow automation, cursor-based pagination, and rate limiting protection.

🔒 Enterprise Security

AES-256 encryption for credentials, JWT auth (access + refresh tokens), HMAC-SHA256 webhook signature verification, bcrypt password hashing, and granular API key scopes.

Supported Channels

• ✅ WhatsApp Business (Meta Cloud API)
• ✅ WhatsApp via QR Code (Baileys — no Meta account needed)
• ✅ Telegram Bot API
• ✅ Facebook Messenger (Meta Graph API)
• ✅ Instagram DM (Meta Graph API)
• ✅ Email (SMTP outbound + IMAP inbound polling)
• ✅ Twilio SMS (two-way)
• ✅ Live Chat Embeddable Widget

Tech Stack

• Frontend: React 19, Vite 7, Tailwind CSS v4, TanStack Query, React Router v7, Socket.IO Client
• Backend: NestJS, Prisma (PostgreSQL), Mongoose (MongoDB), Redis (ioredis), Socket.IO, Passport JWT
• AI Service: FastAPI (Python)
• Infrastructure: Docker Compose, AWS S3, Turborepo monorepo, pnpm, PM2

What's Included

• ✅ Full source code (frontend + backend + AI service)
• ✅ 7 messaging channels pre-integrated
• ✅ Docker Compose for one-command local setup
• ✅ Database migrations & seed data
• ✅ Swagger/OpenAPI documentation
• ✅ Environment configuration templates
• ✅ Plugin system with 4 built-in plugins
• ✅ Landing page with CMS
• ✅ Superadmin & tenant dashboards
• ✅ Stripe & Razorpay billing integration
• ✅ TypeScript strict mode throughout
• ✅ 6 months of item support

Requirements

• Node.js 20+, pnpm 9+
• PostgreSQL 15, MongoDB 5.0, Redis 7.0
• Docker & Docker Compose (recommended)
• Meta Business Account (for WhatsApp Cloud API) — or use Baileys QR (no account needed)
• OpenAI API key (for AI chatbot features)
• Stripe and/or Razorpay account (for billing)

Support

This item includes 6 months of support. For questions, bugs, or feature discussions, use the CodeCanyon comments section or contact via the support email included in the documentation.

Demo